Support Types

Colocation Hosting

Shared Hosting

Dedicated Hosting

IT Support

• Data Center Tier

  Tier-1 data centers; located in San Jose California, Sterling Virginia, Germany, and Tokyo. Each data center is engineered to the highest levels, with extensive systems to address security and network redundancy. Click here for a tour of the data center.

• Networking Tier

  This layer provides switching and routing technologies, creating logical paths, known as virtual circuits, for transmitting data from node to node. Routing and forwarding are functions of this layer, as well as addressing, internetworking, error handling, congestion control and packet sequencing. Network Device Management provides outsourced management of both fault-based and performance-based events for the network hardware included in your hosted solutions.

• Device Tier

  Refers to the individual hardware components that make up a unique hosted configuration, and includes servers, firewalls, load balancers, SSL accelerators and VPN concentrators. Application Management provides outsourced management of both fault-based and performance-based events for the server hardware. This package includes all the functionality of our Hardware Monitoring (Total Performance Monitoring) and adds problem resolution from the point and incident it is reported through resolution.

• Operating System Tier

  On the Software side, management of the operating system is essential for web server and interfacing devices to stay in continued operation. Managed hosting providers install patches for security vulnerabilities and check for OS errors and other corrective maintenance in order for the OS to stay in working order. Typical monitoring of the server can offer preventive failure, which would keep server downtime to a minimum.

• Application Framework Tier

  The Application Infrastructure Layer consists of all of the applications that run the business Processes. Applications provide the business services on which the agile enterprise is built. The goal of this layer is to create a better connected set of related components logically organized into services that reflect the business needs of the organization.

• Application Logic Tier

  The Application Layer provides services for your website or database, as in your web server and connected web server modules, extending to your database and components responsible for the availability of your data and content.

• Business Process Tier

  This layer is responsible for managing the overall execution of the business process or code logic that is developed for your website.

• Interface Tier

  The Presentation Layer is everything viewed in a browser, such as text, graphics, HTML, or Flash. GENACOM is a central resource for all web solutions, managing everything from graphic design, video and image editing, design and integration, to online marketing, website hosting, monitoring, and much more.