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Every project we undertake begins with a client and assignment orientation. Specifications are then written to reflect the client’s stated goals and objectives. Next we review the available and appropriate technology, implement the architecture, design and install, perform to fulfillment, test, review, and brief the client before launching the solution.
Our ongoing services include a 12 point website specific systems review every month, to make sure that all of the site’s bells and whistles are working properly. Results of our 12 point checklist are provided to the client via email.
Our monthly service agreements can include emergency response procedures for website crises’. With our full-coverage “Retail-Support” and “Corporate Suite” plans, we can even develop “crash-and-burn” repository location addresses and insert redirect overrides so critical dispatches, orders, email and so forth are not lost or returned as “undeliverable” when a client’s primary site goes down!
Our 3 response levels of service include ROUTINE, URGENT and EMERGENCY.
The GENACOM Account Supervisor oversees our technical team, presents recommendations to the client, manages the individual steps taken to complete the project, and provides the client with progress and summary reports.
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