About the Knowledge Center

The Genacom Knowledge Center is where our engineers, designers and founder David Northcutt write down what 25 years of managing more than 500 websites has taught us. The articles are written for business owners, marketing leaders and operations managers who are responsible for a website but do not want to become full-time webmasters. Every piece comes from real client work: outages we prevented, restores we performed, sites we rescued from bad hosting, and the budgeting conversations we have with every new account.

Start with the fundamentals if you are deciding how to manage your site: why website management matters, website management company versus an in-house webmaster, what to look for when hiring a website management company and why a flat fee beats hourly billing. Then use the filters below to go deeper.

Topics

Our Value and Specialized Teams: how flat-fee website management works, what it costs and what a dedicated team changes.
Security Solutions, Monitoring Services and Our Data Center: protecting data and reputation, 24/7 monitoring and remediation, backups and where your site should live.
Engineering, Programming and Redesign Services: preventing failures before they become emergencies, keeping code fast and error-free, and when a redesign pays for itself.
Website Design and Internet Marketing Services: presentation, content and the marketing that runs on top of a stable, managed website.

Looking for the service itself? See website management services and pricing. Solution guides on backup, security, monitoring, engineering and programming are linked from every article and from the footer.