One flat monthly fee. Everything included.
Most Genacom clients invest $875 to $3,000 per month for complete website management: hosting, security, backups, monitoring, updates and the changes you ask for. No hourly invoices, no per-request charges.
How Genacom pricing works
Every site is scoped individually, then billed as one predictable monthly amount.
Scoped to your site
The plans below are examples of where sites typically land. Your quote names exactly what is covered, so nothing depends on how a month goes.
Billed as one number
One flat monthly amount for the whole stack and the whole team. No hourly invoices, no per-request charges, no overage line.
Two things never change
The full nTier stack is always included, and you always own your site, content and accounts. Leave whenever you like and take it all with you.
First, know which aisle you are shopping in
"Website management" is four different products sharing one name, and their prices are nowhere near each other. A $89 plan and a $875 plan are not the same thing at different prices. Here is the whole menu, so you can price us against the right column.
DIY tools
Software that automates updates and backups. No people, no accountability. If it breaks at 2am, it is still your problem.
Care plans
People keep your site updated, backed up and scanned. Hosting is extra, and real development work is not included.
Full-service managementnTier lives here
The whole stack and the whole team under one flat fee: hosting, security, monitoring, updates and the work itself. One bill, one phone number.
An in-house team
Two to four people on payroll, once benefits, software and management time are counted, covering only the skills you hired for.
Market ranges from a September 2026 review of 25 published website-management providers. Genacom nTier starts at $875, inside the normal range for full-service management.
Where sites typically land
Every plan includes the full nTier stack; what changes is how much we do each month, how fast we are on the clock and how much of your web department we become. Prices are starting points and your written quote is exact.
Nothing breaks, and you stop thinking about it.
Managed hosting, security and monitoring for a stable marketing site.
Replacesyour hosting company and the contractor you call when something breaks
- Managed hosting and SSL
- Daily offsite backups
- 24/7 uptime and security monitoring
- Core, theme and plugin updates
- Up to 2 hours of content changes per month
- Monthly report
Some clients have run this way for more than ten years, month to month, with no contract holding them.
Get a quoteIt gets faster and fresher every month, not just stays online.
For sites that change every week and drive real revenue.
Replacesthe above, plus the performance and SEO freelancers you would hire per project
- Everything in Foundation
- Same-day response on routine requests
- Up to 8 hours of design, content and development changes per month
- Performance and Core Web Vitals tuning
- Technical SEO maintenance
- Quarterly strategy call
Performance and technical SEO work is inside the fee. Bought as projects, that work runs $3,000 to $15,000 a time.
Get a quoteAn engineer owns your site, not a ticket queue.
Dedicated engineer, custom applications and compliance.
Replacesthe above, plus a development shop and a compliance consultant
- Everything in Growth
- Dedicated engineer who knows your stack
- Custom application and integration support
- ADA/WCAG and GDPR/CCPA review
- Staging environment and release management
- Priority 24/7 emergency response
The same team built and ran Google’s 22-language click-fraud claims platform, delivered in three weeks.
Get a quoteWe are your web department.
Multiple sites, custom applications, regulated industries or an overflow engineering team for your agency or IT department.
Replacesan in-house web team, which runs $180,000 to $400,000+ a year once benefits and tools are counted
- Everything in Scale
- Multi-site and multi-brand management
- Custom SLAs and reporting
- Named team, not just a named engineer
NTT America resold nTier under its own name as the website management department for its enterprise hosting clients.
Book a strategy callAt every level, on every plan
The full nTier stack is the floor, not an add-on.
- Managed hosting, SSL and DNS with a 99.9% uptime SLA
- Daily offsite backups with tested restores
- 24/7 uptime and security monitoring with emergency response
- Security hardening, firewall, malware scanning and patching
- CMS, plugin and dependency updates tested before release
- Direct access to your team by phone and email; no ticket queues
- Monthly report of uptime, work completed and recommendations
- Full ownership of your domain, code, content and analytics
Which plan fits
The nTier stack is the floor in every plan. What you are really choosing is how much of your web department we become. If your site sits between two lines, take the lower one; moving up later is a conversation, not a new contract.
| Plan | Foundation$875 / month | Growth$1,750 / month | Scale$3,000 / month | EnterpriseQuote |
|---|---|---|---|---|
| What you are buying | ||||
| The job it does | Nothing breaks | It gets better every month | An engineer owns it | A team owns everything |
| What it replaces | Your hosting company and an on-call contractor | The above, plus performance and SEO freelancers | The above, plus a development shop and a compliance consultant | An in-house web team |
| What that would cost instead | Hosting plus contractor hours, invoiced per incident | $3,000 to $15,000 per project, every project | A dev shop retainer plus compliance review per release | $180,000 to $400,000+ a year in salary and benefits |
| Who works on it | The Genacom team | The Genacom team | A dedicated engineer who knows your stack | A named team, not a single named engineer |
| Who it fits | ||||
| Best for | A stable marketing site that changes monthly | A site that changes weekly and drives revenue | Custom applications, compliance work and release cycles | Multiple sites or brands, or an agency's overflow team |
| Typical site | Brochure or content site, light traffic | Lead-generation site, e-commerce, regular campaigns | Complex site with integrations or regulated content | A portfolio of sites under one contract |
| Work included every month | ||||
| Content and design changes | Up to 2 hours | Up to 8 hours | Scoped with your engineer | Scoped across your sites |
| Development changes | Bug fixes and updates | Included in the monthly allowance | Custom application and integration work | Custom work across brands |
| Performance and Core Web Vitals tuning | — | |||
| Technical SEO maintenance | — | |||
| Strategy call | — | Quarterly | Quarterly | On your schedule |
| Speed and cover | ||||
| Routine requests | Same business day | Same-day response | Same-day, prioritized | Same-day, prioritized |
| Site down or checkout broken | Engineer engaged within the hour, any day | Engineer engaged within the hour, any day | Priority 24/7 | Priority 24/7 |
| Reporting | Monthly report | Monthly report | Monthly report | Custom reporting |
| Written SLAs | 99.9% uptime | 99.9% uptime | 99.9% uptime | Custom SLAs |
| Compliance and release management | ||||
| ADA / WCAG 2.2 and GDPR / CCPA review | — | — | ||
| Staging environment and release management | — | — | ||
| Multi-site and multi-brand management | — | — | — | |
| Get started | Get a quote | Get a quote | Get a quote | Book a call |
Not sure which line you fall on? Send us the site and we will tell you which plan it needs and why, in writing, usually within two business days.
Send us your siteWhat affects your monthly price
Five things move a quote up or down. Each is priced in, not billed as a surprise.
- 01
Website complexity and traffic volume
A 10-page marketing site and a 2,000-SKU store with integrations need different infrastructure and different amounts of engineer time.
- 02
Number of pages and frequency of updates
Plans include a monthly allowance of design, content and development hours. Sites that change weekly sit higher than sites that change quarterly.
- 03
Security and compliance requirements
ADA/WCAG 2.2 accessibility, GDPR/CCPA privacy auditing, PCI scope and healthcare or education requirements add review work and are priced in, not billed as surprises.
- 04
Integration needs with existing systems
CRM, ERP, fulfillment, payment, SSO and marketing-automation connections need monitoring and occasional code changes when vendors change their APIs.
- 05
Platform and code condition
A clean, current codebase costs less to manage than an inherited site with years of patches. Onboarding includes a cleanup so the ongoing fee reflects a healthy site.
Paid to finish, not to bill
Hourly billing pays an agency more the longer the work takes, so the two sides want opposite things. A flat monthly fee lines them up: we are paid the same whether a fix takes twenty minutes or two hours, so the incentive is to do it properly the first time.
Where hourly billing gets stuck
- Slower work pays better
- When every hour is billable, finishing quickly costs the agency money. Nothing in the arrangement rewards speed.
- Budgets you cannot forecast
- Costs swing month to month, so the line item in your budget is a guess until the invoice arrives.
- Friction over small requests
- Tracking every billable minute makes people hesitate before asking for a small change, and that is when sites drift out of date.
What a flat fee changes
- A number you can budget
- One monthly amount, known in advance, for the whole stack and the whole team. No end-of-month surprises to explain.
- Efficiency is rewarded
- Because the fee does not move, fixing the underlying problem beats billing for the same issue every month.
- The scope is written down
- Your quote names what is included, so "is this extra?" stops being a monthly conversation.
| Metric | Hourly billing | Flat-fee management |
|---|---|---|
| Billing | Variable; known after the work | Fixed; known before the work |
| What the agency optimizes for | Billable hours | Finishing the work well |
| What you are paying for | Time spent | Results and access to the team |
| Small requests | Weighed against the hourly rate | Covered by the monthly allowance |
| Scope changes | Absorbed quietly into the invoice | Quoted before anything is billed |
The real cost of the alternatives
The monthly price tag is only the beginning. When comparing options, count coordination time, hiring delays, training, tools and the cost of things going wrong.
See the full side-by-side on the comparison chart, or read why a flat fee beats hourly billing for website management.
Our commitments to every client
These are written into every nTier plan.
How much does website management cost per month?
Genacom plans run from $875 to $3,000 per month for most businesses. The price depends on site complexity, traffic, how often the site changes, compliance requirements and integrations. Every plan includes hosting, security, backups, monitoring, updates, changes and reporting.
Why is $875 more than the $89 plans I see advertised?
Those are care plans: updates, backups and scanning on a site you host somewhere else, with no development work included. nTier is full-service management, which the market prices at $435 to $3,000 a month. The cheaper plans are a different product, not a cheaper version of this one.
Are there setup or onboarding fees?
Onboarding, migration to managed infrastructure and the initial cleanup audit are scoped into your quote. Most clients see no separate setup fee; sites in poor condition may have a one-time cleanup line so the monthly fee reflects a healthy site.
What happens if I need more work than my plan includes?
Your dedicated engineer will tell you before anything is billed. Small overages are usually absorbed; larger projects such as a redesign or a new integration are quoted as a fixed price or rolled into a higher plan. There are never surprise hourly invoices.
Is there a contract or minimum term?
Plans are month to month after onboarding. Many clients have stayed for more than ten years because the work is good, not because of a contract.
Do you charge per request or per hour?
No. nTier is a flat monthly fee. Requests within your plan's monthly allowance are simply done. Hourly billing rewards slow work; a flat fee rewards fixing things properly the first time.
Can I get an exact price before committing?
Yes. Book a strategy call or request a quote and you will receive a written scope with an exact flat monthly price, usually within two business days.
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