Website Security & 24/7 Monitoring

Ideal client

Brands handling customer data, e-commerce transactions, or reputation-sensitive content that cannot afford breaches or extended outages.

What you get

Delivered by Genacom’s in-house team, headquartered in Napa, California and serving clients nationwide — flat monthly pricing, direct expert access, and no surprise hourly invoices.

Why it matters

A compromised site costs far more than cleanup: blocklisted domains, lost customer trust, exposed data and, for e-commerce and healthcare, regulatory exposure. Prevention is cheap next to recovery, which is why security is included in every plan rather than sold as insurance after the fact.

What website security includes

Most website breaches are boring: an unpatched plugin, a reused password, a form without rate limiting. Genacom's security layer closes those doors before anyone tries them and watches the ones that have to stay open. It is included in every nTier plan because a managed site that gets hacked is not managed.

• Hardening: locked-down file permissions, disabled unused endpoints, strong authentication and two-factor login for every account that can change the site.
• Web application firewall: edge and application-level rules that block injection attempts, brute-force logins, bad bots and known exploit signatures.
• Patch management: core software, themes, plugins and server packages updated within days of a security release, tested on staging first.
• Malware scanning and file-integrity monitoring: daily scans and instant alerts when a file changes that should not have.
• Backups you can actually restore: clean, versioned offsite backups so recovery from any incident is measured in minutes, not days.
• Compliance reviews: ADA/WCAG 2.2 accessibility and GDPR/CCPA privacy auditing on request, so forms, cookies and policies keep up with the law.

24/7 monitoring and remediation

Monitoring only matters if someone acts on it. Genacom watches uptime, response time, SSL expiry, error rates, login attempts and file changes around the clock. Alerts go to engineers who can fix the problem, not to a ticket queue that opens Monday. Emergencies such as a defaced page, a compromised admin account or a checkout that stopped working get a 24/7 response with an engineer engaged within the hour.

Read why companies need 24/7 monitoring and remediation and how an unsecured site puts the business at risk.

Already hacked? Start here

Emergency cleanup is often the first thing we do for a new client. We isolate the site, remove the malware, close the entry point, restore clean content, rotate every credential and get the site removed from blocklists. Then we move it onto a monthly plan so it does not happen twice. Call +1 (707) 226-7000 or request a quote.

Security is one layer of nTier website management. See the security solution guide for the full standard.

Our security standards

• Least privilege: every person and integration gets only the access it needs, reviewed quarterly, with two-factor authentication on all admin accounts.
• Layered defenses: edge firewall and bot filtering, application firewall rules tuned for your platform, rate limiting on logins and forms, and server-level hardening.
• Patch discipline: vulnerability feeds are monitored daily; critical fixes are tested and released within days, everything else on a weekly cycle.
• Verified backups: clean, versioned, offsite copies with tested restores, because the fastest recovery from any incident is a known-good backup.
• Evidence: your monthly report lists attacks blocked, patches applied, scans run and any findings, so compliance conversations have data behind them.
• People: phishing-resistant processes for change requests, so nobody can email us pretending to be you and get the site changed.

Security is never finished, which is why it is a monthly service rather than a one-time project. Read the guide to protecting your online data and reputation.