Webmaster Services · Since 2000The webmaster, upgraded to a team.
A dedicated web manager who knows your site, backed by engineers, designers and programmers. Monitoring, updates, security, backups, content changes and on-call fixes, for one flat monthly fee.
What webmaster services mean today
A webmaster used to be one person who did everything: uploaded pages, fixed forms, renewed the domain, restarted the server and answered the phone when the site went down. The job still exists. What changed is that a modern website needs security patching within days, daily offsite backups, performance tuning against Google's Core Web Vitals, accessibility and privacy compliance, and monitoring that never sleeps. No single person can be an expert in all of it, and when that one person leaves, so does everything they knew.
Genacom's webmaster services keep the part that works, one accountable person who knows your site, and replace the part that does not. Your web manager is a Genacom engineer backed by systems engineers, designers, programmers and a marketing team, on one flat monthly fee. You get the same-day responsiveness of a good webmaster with the depth and continuity of a website management team, and the plan is month to month.
Everything a webmaster did, and the parts one person cannot.
Included in every plan, handled by the same team for the same flat fee.
Content and page changes
New pages, edits, forms, prices, team changes and landing pages, usually the same business day.
Software updates
CMS, plugin, theme and framework updates tested on staging, then released on a schedule.
Monitoring and on-call fixes
Uptime, speed, SSL expiry, forms and error logs watched 24/7. Alerts go to an engineer, not a queue.
Security
Firewall, malware scanning, login protection and patching within days of a release.
Backups and recovery
Daily offsite backups with tested restores and a written recovery plan for your site.
Hosting, domains and email
Servers we configure and patch, DNS, SSL and email deliverability handled for you, or managed on your existing host.
Performance and reporting
Core Web Vitals, caching and image optimization, plus a monthly report written by your engineer.
Growth work too
Redesigns, integrations and digital marketing from the same account, so projects never wait on a second vendor.
Webmaster, web manager or website management?
Three names for the same need. Here is how the options differ, so you can price the right one.
| Compare | Genacom web manager | In-house webmaster | Freelance webmaster | Hosting care plan |
|---|---|---|---|---|
| Who does the work | A named engineer plus a full team | One generalist on payroll | One person, one skill set | Automated scripts, shared support |
| Typical monthly cost | $875 to $3,000, flat | $7,500 to $15,000+, with benefits | $1,000 to $5,000, billed by the hour | $30 to $300, updates only |
| Response to routine requests | Same business day | Depends on workload | When available | Not included |
| Nights, weekends, emergencies | 24/7, engineer within the hour | Business hours | Rarely | Uptime alerts only |
| Security, backups, monitoring | Included | If they can run servers | Usually not | Backups and updates only |
| When the person leaves | Nothing changes; the team continues | Knowledge walks out the door | Project ends | n/a |
| Documentation and reporting | Monthly report, documented site | Depends on the hire | Rarely | Automated status |
Your web manager, in two weeks.
From the first call to a person who already knows your site.
- Day 1
Discovery call
30 minutes about your site, platform and what has gone wrong before. Written scope and a flat price within two business days.
- Week 1–2
Audit and handover
Access, backups, monitoring and security in place; the audit's findings fixed. Your visitors never notice.
- Ongoing
One person, direct line
Email or call your web manager directly with requests. Routine changes are done the same day.
- Monthly
Report and recommendations
What was done, what was found, what is next, written by the engineer who did the work.
Webmaster services pricing
$875–$3,000
per month, flat
Less than a part-time webmaster, with a whole team behind the person you talk to. Priced on site size, how often it changes, traffic and compliance. No hourly invoices, no per-request charges.
Compare webmaster options in detail
An in-house webmaster costs $90,000 to $180,000 a year once salary, benefits, software and management time are counted, and covers only the skills that one person has. A freelance webmaster is cheaper per hour but is rarely available at 2am, rarely runs backups you can prove, and takes their knowledge of your site with them when the project ends. Genacom's webmaster services put a named engineer on your account for a flat monthly fee, with the rest of the team behind them for the work one person cannot do.
When companies look for a webmaster
The situations that bring people to this page. Any of them is a good reason to call.
Related reading: website management company vs an in-house webmaster and what to consider when hiring a website management company.
Webmaster services, in depth
What the role covers, who it suits and how it fits with the rest of Genacom.
What a Genacom web manager does each month
- Every day: checks monitoring, security scans and backup results; handles the requests that came in; tests forms and checkout on critical sites.
- Every week: reviews and applies security updates, checks Search Console and analytics for anomalies, clears spam and reviews user accounts.
- Every month: releases feature updates through staging, tests a backup restore, reviews Core Web Vitals, audits broken links and redirects, publishes scheduled content and writes your report.
- Every quarter: a security and accessibility audit, a runtime and dependency review, a hosting capacity check, an SEO health check and a strategy call with you.
That is the full website management checklist, done by a person you can name, with the evidence in a monthly report.
Webmaster vs. web manager vs. website management
The words overlap, and search engines treat them as the same intent, but they describe different levels of the same job. A webmaster is the traditional one-person role: technical upkeep and small changes. A web manager adds ownership of the site as a business asset: performance, content, conversions, reporting and coordination with marketing. Website management is the whole discipline delivered as a service: hosting, security, backups, monitoring, updates, changes, performance and reporting, by a team. Genacom's plans deliver all three. Your web manager is the person; nTier website management is what stands behind them.
Who webmaster services are for
Companies with 20 to 500 employees whose website matters to revenue but who cannot justify a web department: manufacturers, B2B service firms, e-commerce brands, healthcare and medical device companies, universities, wineries and hospitality groups. It also fits organizations replacing a departing webmaster, marketing teams that need pages built every week, and businesses that inherited a custom or legacy site nobody else wants to touch. Zerowater came to Genacom with a home-grown .NET store tied to an old fulfillment system; the team kept it running, then rebuilt it without breaking the integration.
Platforms a Genacom web manager works on
- WordPress and WooCommerce, including multisite, custom themes and headless builds.
- Shopify, Webflow, Squarespace and other hosted platforms, where we manage themes, apps, integrations and content.
- Custom PHP, LAMP and JavaScript applications, from Laravel and Node to legacy code nobody else wants to touch.
- Legacy and enterprise systems, including .NET, Java and fulfillment or ERP integrations.
Hosting: move it or keep it
Most clients move to Genacom's managed infrastructure because it is included and makes monitoring, security and backups simpler. If there is a reason to stay on AWS, Google Cloud, WP Engine or another host, your web manager works there instead; the plan is scoped to your environment. Either way, the domain, hosting accounts, code, content and analytics stay in your name.
Five commitments, in writing
Every account. Month to month after onboarding.
99.9% uptime SLA
Proactive monitoring and rapid response, around the clock.
Same-day response
Routine changes acknowledged and usually done the same business day.
24/7 emergencies
Site down, hacked or checkout broken: an engineer within one hour.
One flat fee
Ongoing changes included. You know the number before the month starts.
You own everything
Domain, hosting, code, content and analytics stay in your name. Leave any time.
Webmaster questions, answered
What people ask when they are comparing a hire with a service.
What are webmaster services?
Webmaster services are the ongoing technical care of a website: uploading and editing pages, applying software updates, keeping security and backups current, fixing forms and errors, managing hosting, domains and SSL, and being on call when something breaks. Genacom delivers the role as a dedicated web manager backed by a full team, for one flat monthly fee.
What is the difference between a webmaster and a web manager?
A webmaster handles technical upkeep and small changes. A web manager also owns the site as a business asset: performance, content, conversions, reporting and coordination with marketing. Genacom's plans include both, delivered by one named engineer with a team behind them.
How much do webmaster services cost?
Genacom plans run from $875 to $3,000 per month, flat, depending on site size, change frequency, traffic and compliance needs. That is below the cost of a part-time webmaster and a fraction of an in-house hire with benefits, and it includes hosting, security, backups, monitoring, updates and changes.
Will I have one person to talk to?
Yes. A dedicated Genacom engineer owns your account and is your direct contact by email and phone. Behind them are Genacom's systems engineers, designers, programmers and marketing team, so nothing depends on one person being available.
How fast are changes made?
Routine content and design requests are acknowledged the same business day and usually completed the same day. Emergencies get a 24/7 response with an engineer engaged within the hour. Larger projects are scoped with a timeline inside your plan or as a fixed quote.
Can you take over from a webmaster who left?
Yes, and it is one of the most common ways clients start. Genacom recovers access, documents the site, takes a verified backup, adds monitoring and security, fixes what the audit finds and then runs the site on a monthly plan. If passwords or backups are missing, the team works with your host and registrar to regain control.
Do you work on our existing hosting?
Yes. Most clients move to Genacom's managed infrastructure because it is included, but your web manager can work on your existing host or cloud account when there is a reason to stay.
Which platforms do you support?
WordPress and WooCommerce, Shopify, Webflow, Squarespace, custom PHP, LAMP and JavaScript applications, and legacy .NET or Java systems with ERP or fulfillment integrations. If it runs on a web server, a Genacom engineer can manage it.
Is there a contract?
Plans are month to month after onboarding. Your domain, hosting, code, content and analytics stay in your name, so you can leave at any time and take everything with you.
How is this different from Genacom's website management plans?
It is the same service seen from the buyer's side. If you are searching for a webmaster or a web manager, this page describes the person you get. The website management page describes the full nTier plan that person delivers. One flat monthly fee covers both.
Need a webmaster you can actually reach?
A named engineer, a full team behind them, and a written scope with a flat price within two business days.